HTC Communications, LLC: It’s Your Business
Name of Business: HTC Communications, LLC
Address: 812-C Pearl Rd., Brunswick
Phone: (440) 523-1400
Web address: http://www.htcohio.com
Owners: Caroline Hill and Justin Healey
Type of business: Telecommunications Networking
Number of employees: 5
Years in business: 3 1/2
Tell us what your business does: HTC Communications, LLC specializes in providing Cleveland and the surrounding cities with network cabling services, video surveillance, WLAN Wireless solutions (WiFi), Security and audio/video solutions. We believe cabling is among the most important things for a business since it serves as the “highway” for all of a business’ information. Our telecommunications experts can quickly assess the needs of a business and design a custom-fit system.
Where did you get the idea for your business? Justin loves the industry and Caroline always knew she wanted to start a small family-owned business. We wanted to create a workplace that was professional, fun, well managed, exciting and a place where we would all love to come to work. Just like many of our friends, we lost a lot during the economic downturn. We lost our jobs, had to rebuild our lives, find new jobs, learn a new career and then hope for the best. We wanted to take control of our future and hopefully help our friends find a career in our company. We started our business for two simple reasons: One, to create an awesome place where our employees could grow, be happy and make a comfortable living. And two, to provide our customers with top-notch customer service that would make us proud as owners.
What makes your business unique? There are many factors that make HTC Communications unique. We have an amazing company culture that allows us all to fall in love with our jobs. We hire based on personality and ability to work in a team. There is never anything we do as individuals– we are 100 percent a team. We give back to our employees all the time. They are paid 20 to 30 percent over current industry standard, plus bonuses. We also provide super nice clothing to each employee, massages, PTO (Paid Time Off) and simple respect. We truly believe that each customer will recognize our employees’ happiness and love for their job. This is what makes lasting relationships. Caroline works in the field and also runs the ship.
How do you see current economic conditions affecting your business? We try not to focus on the things that we can not control. We do our best everyday, give it all we have, and things seem to be heading in the right direction. We grew 300 percent over last year and our goal is to grow a little more than that this year.
What is the biggest obstacle you have had to overcome thus far? The biggest obstacle has been the responsibility that come with owning a business. This includes making sure bills are paid, our employees are happy, new work is flowing and we are keeping busy. Most of our obstacles seem to be related to growth as a small company. It is a challenge to create and maintain processes when things always seem to be changing. Thankfully, our team is very flexible, and they have lots of great ideas.
What are your plans for near-future growth (hiring, building expansion, etc.)? In 2015, we want to triple sales, move into a bigger rental space, purchase a few more vehicles for our crew, and hire three new full-time techs. We still want to have the small family feel while growing. We are so excited about the upcoming year!
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